Mobile messaging and transactional SMS
What the messages are, and why
We collect mobile phone numbers given to us directly by account holders,
vehicle owners and platform users, and we use them for one thing: running the
service you registered for. That means your invitation to register, confirmations
of changes you make, notices about your permit — it is about to expire, it
has expired, something needs attention — release status for an immobilized
vehicle, community notifications such as severe weather, missing pet alerts, field
dispatch assignments to our Agents, and customer support.
We do not send promotional or marketing text messages.
Anything that is not urgent comes by email instead.
Strict non-sharing
Mobile phone numbers, text messaging originator opt-in data and consent
records will NOT be shared, sold, rented, leased or disclosed to third parties,
affiliates or data brokers for marketing or promotional purposes under any
circumstances. The only exception is the service providers who carry the
messages for us, who may use them for nothing but delivery.
Consent, frequency and opting out
By giving us your phone number during registration, payment or a service
request, you consent to receive service-related text messages connected with that
transaction or account. Message frequency depends on your own activity and on what
your property sends. Message and data rates may apply.
Reply STOP to any message to stop texts. Reply
HELP for help, or call 859-514-1542. Carriers are not liable for
delayed or undelivered messages.
Stopping texts does not close your account and does not stop email. Some
notices will then only reach you by email, so keep your email address current.
Our full terms are at permitregistration.com/terms.html.
What we collect
When you register. Your name, address, phone number and email
address, the property and unit you are associated with, and a password.
Your vehicles. License Plate, and the make, model and color
you give us. Your License Plate is what makes the permit work, so it is visible to
the property that invited you and to the enforcement company that property
uses.
Pets, scheduling and documents, where a property has turned
those on. What you tell us about an animal so it can be returned to you if found
loose; the bookings you make for moves, showings, contractors, deliveries and
elevator reservations; and any documents you upload.
What you do in the system. Every change is time-stamped and
logged, and a receipt is emailed to you. That record is what protects you if a
permit is ever questioned. We also record the address a request came from.
Payment. Processed by our payment provider, who receives your
card details directly. We never hold a full card number or a security
code.
License Plate Recognition
Enforcement reads License Plates to check them against the permit list for that
property. The check tells enforcement one thing: whether the vehicle is permitted
to be there.
Who sees it
The information ePermit collects is limited, and it is not shared with anyone
outside of management or the enforcement agency at your property.
The property that invited you, and the managing agent or board
acting for it. That is the point of the service: the property needs to know who
belongs there.
The enforcement company that property uses, to tell a
permitted vehicle from one that is not.
The service providers who run our systems — hosting,
telephone, messaging and payment — who may use it only to provide that
service to us.
We will never sell any of our users' information. We do not
advertise to you and we do not build a profile of you. Otherwise we disclose
records only where necessary to substantiate an action taken or a payment
received, or where we are compelled by law.
Your account
You manage it yourself. You can correct your details, add and remove vehicles
and change your contact information at any time, and it takes effect
immediately.
Your account follows your email address, so moving to another ePermit property
does not mean registering again. When you leave a property, that property removes
your access to it. Your own account remains yours.
Passwords are never stored in a readable form, and cannot be recovered,
viewed or read by anyone, including us at ePermit.
How long we keep it
For as long as you have an account, and afterwards for as long as records may
be needed to show that a permit was valid, an enforcement action was proper or a
payment was legitimate, and to meet our legal and contractual obligations.
To ask what we hold about you, or to ask us to delete it, write to
PRIVACY@PERMITREGISTRATION.COM.
Where a record is evidence of a permit or an enforcement action, or where the
property is entitled to it, we may not be able to delete it on request.
Security, children and changes
We take reasonable measures to protect what we hold, though no system is
perfectly secure. ePermit is not directed at children under 13 and we do not
knowingly collect information from them. If we change this policy we will post the
new version here and update the date at the top.
Questions
Call 859-514-1542, write to
PRIVACY@PERMITREGISTRATION.COM,
or contact our office.
